Warranty of Goods/Services
• All our goods/services will serve their intended functions.

Terms of Warranty
• All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

Prices
• All our prices are nett. No discounts will be given unless during monthly promotions.

Delivery services
• Delivery is free for goods purchased above S$100.00 and delivered within Singapore.  Deliveries outside of Singapore will be charged according to the prevailing shipment   rates.

Payment Processing
• We only accept VISA, MASTERCARD, NETS & Corporate cheque payments.
• We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders
• We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
• We will not entertain any cancellations once the order is confirmed and submitted by the   customer.

Confirmation of Orders
• We will send an electronic acknowledgement to the customer within 24 hours upon   successful submission of the electronic order. If items ordered are unavailable, a   message will be sent to the customer for further action.

Exchange & Refunds
• All our goods sold are non-exchangeable and non-refundable.

Feedback
• We welcome your feedback. Should you feel dissatisfied with any of our goods or  services, please contact us at
Tel: (65) 6873 1661  |  Fax: (65) 6873 1771
Email: sales@panoceansin.com.sg
     
Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint.
Complaints can be referred to :-

     BusinessTrust Secretariat
     Mr. Ramesh Vakkiprath
     35, Selegie Road, #09-25, Parklane,
     Singapore 188307
     Email: ramesh@cnsg.com.sg
     http://www.commercetrust.com.sg